Salesforce Introduces AI-Powered Tools for Retailers: Agentforce and Retail Cloud Modern POS

Salesforce is revolutionizing retail with the launch of two cutting-edge artificial intelligence-powered tools: Agentforce for Retail and Retail Cloud with Modern POS. These solutions aim to streamline operations and create seamless shopping experiences across online and offline platforms.

Scheduled for rollout between February and April, these tools are designed to empower retailers by integrating advanced AI features into their operations.

Salesforce AI tool : Agentforce for Retail

Agentforce for Retail includes a library of pre-built AI-driven agent skills for automating order management, guided shopping, appointment scheduling, and loyalty promotion creation. These enhancements complement Salesforce’s existing offerings for merchandisers, marketers, and customer service teams.

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Salesforce AI tool : Retail Cloud with Modern POS

Retail Cloud with Modern POS enables retailers to serve customers effortlessly, combining features like mobile POS, omnichannel fulfillment, clienteling, endless aisle support, mixed cart capabilities, and inventory management.

“With these tools, Salesforce is enabling retailers to deliver unified shopping experiences and achieve operational efficiency,” said Nitin Mangtani, senior vice president and general manager of retail at Salesforce.

Salesforce joins a growing list of tech companies prioritizing AI agents. These autonomous tools go beyond AI copilots, taking charge of tasks and providing services independently to optimize workflows and enhance customer satisfaction.

Stay tuned as Salesforce’s AI tools for retail set the stage for innovation and business growth in 2025.